Shipping policy

Shipping and delivery

CHATO MATCHA is based in Pakse, Laos. Delivery is available to addresses supported by the methods offered at checkout. International shipping is available only if explicitly offered at checkout.

Processing and shipping charges

Orders are prepared after payment confirmation. Processing depends on business days, holidays, inventory and order volume. Shipping charges and available methods are shown before payment. Delivery estimates may vary because of destination, courier availability, weather and other factors; they are not guaranteed arrival dates.

Receiving your order

Please enter a correct delivery address and working phone number. If you need to correct your details, contact us immediately; changes may not be possible after dispatch. Tracking information will be provided when available.

Problems with delivery

For delays, missing packages, shipping damage or incorrect orders, email Chatomatcha.official@gmail.com with your order number and any relevant photos. We will help investigate with the delivery provider and assess remedies according to our Refund policy and applicable law.