Refund policy

Refunds, returns and cancellations

CHATO MATCHA carefully packs each matcha order. If your order arrives damaged, incorrect or defective, email Chatomatcha.official@gmail.com promptly with your order number, explanation, and photographs where available. Keep the original packaging while we review.

For confirmed problems, we will offer an appropriate remedy, such as replacement, exchange or refund, taking account of applicable consumer law. Because matcha is a food product, opened or unsealed items generally cannot be returned simply because you changed your mind. Contact us before returning any unopened item: returns require prior approval and instructions. This does not limit your legal rights regarding faulty goods.

To request a cancellation or address change, contact us as soon as possible. We cannot guarantee changes once processing or delivery starts. If a return is approved, we will explain the method and shipping arrangements. Approved refunds are returned to the original payment method when possible, or by an agreed alternative; payment provider processing times vary.

Questions: Chatomatcha.official@gmail.com.